THE BEST ROOFING COMPANY

Effective Date: 06/24/2026

1. Introduction

This Privacy Policy explains how Sentinel Roofing ("we", "us", "our") collects, uses, discloses, and protects personal information collected from clients, prospective clients, website visitors, and others ("you", "your"). By using our services or website, submitting forms, or providing information, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

•Contact information: name, email, phone number, mailing address, property address.

•Transaction and project information: estimates, invoices, contract details, payment history, job addresses, project notes.

•Inspection and property data: roof condition, photos, measurements, materials, inspection reports, drone images/videos.

•Communications: messages, emails, call recordings (if applicable and permitted by law), and notes.

•Technical and usage data: IP address, device information, browser type, pages visited, cookies and analytics data.

•Marketing preferences and consent choices.

•Any other information you provide voluntarily.

3. How We Use Your Information

We use your information for the following purposes:

•To provide, manage, and improve roofing services, inspections, estimates, repairs, and installations.

•To prepare and deliver proposals, contracts, invoices, and receipts.

•To communicate updates, schedule appointments, and respond to inquiries.

•To process payments and manage financing or insurance claims.

•To comply with legal obligations, permits, and insurance requirements.

•For marketing, where you have consented, including newsletters, promotions, and referral programs.

•To analyze website usage and improve our services and user experience.

•To detect and prevent fraud or unauthorized activity.

4. Legal Bases for Processing (where applicable)

Our processing of your information is grounded in:

•Performance of a contract (providing services you request).

•Legitimate business interests (improving services, fraud prevention, recordkeeping).

•Consent (marketing communications where required).

•Compliance with legal obligations.

5. Sharing and Disclosure

We may share personal information with:

•Service providers and subcontractors who perform services on our behalf (e.g., material suppliers, drone operators, document processors, payment processors, cloud/storage providers).

•Insurance companies and adjusters for claims processing (with your authorization where required).

•Authorities, courts, or law enforcement as required by law or to protect rights and safety.

•Successors or third parties in connection with a sale, merger, reorganization, or acquisition (with notice).

Note: We do not sell personal information for money.

6. Third-Party Links and Services

Our website may contain links to third-party sites and use third-party services (analytics, advertising, payment processors). This Policy does not apply to third-party sites; review their privacy policies before providing personal information.

7. Cookies and Tracking

We use cookies, web beacons, and similar technologies to collect technical and usage data. You can manage cookie preferences through your browser settings or any cookie controls provided on our site. Disabling certain cookies may affect site functionality.

8. Data Retention

We retain personal information as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Your Rights (where applicable)

Depending on your jurisdiction, you may have rights including:

•Access to the personal information we hold about you.

•Correction or deletion of inaccurate or unnecessary data.

•Restriction or objection to certain processing.

•Data portability.

•Opt-out of marketing communications.

To exercise these rights, contact us using the information in Section 15. We may require verification and will respond as required by law.

11. Children

Our services and website are not directed to children under 13 (or higher age where required). We do not knowingly collect personal information from children. If we learn we have collected such information without parental consent, we will take steps to delete it.

12. International Transfers

Personal information may be stored and processed in the United States or other locations where our service providers operate. When transferring data internationally, we use appropriate safeguards required by applicable law.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on our website with the Effective Date. Continued use of services after changes constitutes acceptance.

14. California and Other Privacy Rights (where applicable)

If you are a California resident or subject to other state privacy laws, additional rights and notices may apply. Contact us for details and to exercise any applicable state-specific rights.

15. Contact Us

For questions, to exercise privacy rights, or to request access or deletion of your data, contact:

Sentinel Roofing

1816 S. Franklin Ave, Springfield, MO 65807

Phone: (417) 717-8757
Email: [email protected]